Your privacy matters at VRR OT LLC
At VRR OT LLC, based in Wheaton, Illinois, we are dedicated to safeguarding your personal information. This Privacy Policy details how we collect, use, and protect your data when you engage with our transportation services or visit our website, ensuring transparency and trust.
Information we collect
When you use VRR OT LLC's services or interact with our website, we may collect various types of personal information. This includes your name, phone number, and email address, which are crucial for effective communication and service delivery. If provided, we also gather your company name and job title. We log messages and communication content from SMS, email, and call-related exchanges to maintain service quality. Additionally, operational details such as load/shipment references, appointment times, pickup/delivery specifics, and service-related instructions are collected. For online interactions, device/technical information like your IP address and browser type may be gathered if you utilize our online forms or website.
Why we need your information
The personal information collected by VRR OT LLC serves several fundamental purposes. Primarily, we use it to communicate with you effectively regarding our services, scheduling, important updates, and support needs. This data enables us to provide, maintain, and continuously improve our transportation services, ensuring you receive the best experience. It also allows us to promptly respond to your inquiries and resolve any issues that may arise. We send operational notifications, including via SMS if you opt-in, to keep you informed. Furthermore, this information is vital for maintaining accurate records for business operations, ensuring safety, and fulfilling compliance requirements. It is also used to prevent fraud and to enforce our company policies, protecting both our business and our clients.
Sharing and securing your information
VRR OT LLC understands the importance of your data's confidentiality. We only share information as necessary to efficiently operate our business and deliver our transportation services. This may include sharing with trusted service providers who support our operations, such as SMS/messaging providers, cloud hosting services, dispatch/operations tools, and accounting partners. We also coordinate with essential logistics partners like shippers, receivers, brokers, and customers as required to complete or coordinate services. In specific circumstances, we may disclose information to government, law enforcement, or regulators when legally mandated. Please be assured that VRR OT LLC does not sell personal information. To protect your data, we employ reasonable administrative, technical, and physical safeguards. While no system can guarantee absolute security, we are dedicated to protecting your information and continuously work to maintain its privacy and integrity.